Jeff Wyler Automotive Family

I went to Wyler Fairfield Hyundai to purchase a 2024 Hyundai Tucson. The priced list was $22,950 with certified warranty.

Car was nice said I would consider the car.

Sales representative (was very young as was everyone in the dealership) gave me the cost.

They added over $4.500 to the price because they put options on no one wants. I knew they would do that which is very ridiculous but they added over $2,000 for the certified warranty. They did not include in the price that was additional!

This is BAIT and SWITCH!!

This is so UNETHICAL I cannot believe they can get away with it, I always do loan calculations before I consider buy a car so I knew the payment they gave me was way over my calculations!

To say I was shocked and angry is an understatement! I will NEVER EVER go into Jeff Wyler again.

I bet 70-80 percent of people that go to any Wyler Dealer get taken!

DO NOT go to Wyler!!

Me and my wife bought two cars over there 2021 Jeep Wrangler sport 2018 Jeep compass my wife realized we can't make two car payments too much honest should have never do went there we don't need the car call Jeff wyler corporate instead of can't get the title to about 30 35 days maybe 40 days they're so far behind going to have to call the finance company when payment comes due in May tell him I can't make payments on both vehicles I'm going to do a voluntary repo and left the dealer wants to buy the car back and get me out from underneath of it pretty pissed off nobody answers to call over there or call you back we never recommend go there ever again never recommend nobody for them ever

We took it home, put it in the garage, took it back, and had to get black. The second car was grey and had some miles on it, but we liked it and they didn't add to ours.

We went over the mileage limit; the guy said not to worry, they would take care of them. When we went down to get another, the dealer (who I think was a manager) had left that place. He lied and said he didn't say that. They had us believe they were going to honor it till we signed the papers.

Then they also lied. Anyway, they put us in a collection agency. We've been married for 60 years and had never been put into the collection agency before. It made our record look bad.

My husband couldn't sleep at night with that on his mind, so he didn't fight it, he paid it. I think we should get that money back. I have to have back surgery soon and we are on a fixed income; we sure could use that. We couldn't even get ahold of Jeff Wyler.

Does he treat all customers like that? Especially me and my husband; I'm 79 and he is 87.

I want that money back, Jeff. Do you cheat all older people like this?

This has been the worst buying experience that I have ever been involved with in. I have purchased multiple new and used vehicles in the past.

I searched the internet for a vehicle to purchase for my 16-year-old daughter's birthday gift and found a 2017 Hyundai Accent on the Jeff Wyler Kia site that I wanted to test drive. I reached out via the chat option provided and was assigned a sales agent named Denisse. She seemed very personable over chat and said that I could come in that same day, at the Fairfield, OH location to test drive the vehicle approx. 1.25 hours away from my home in Indiana.

Upon arriving, I was given a 2016 Kia Forte to test drive despite initially being interested in the Accent.

I am aware of how "the upsell" works. After the test drive, I told Denisse that the headlights and taillights were inoperable, but overall, it was a very nice car. Denisse went out, she confirmed that the lights were inoperable. At that time, I told her that Id like to test drive the Accent due to the non-working condition of the Forte.

That is the moment I was informed by her that the Accent was not even on that lot, and that it was at another location over thirty minutes away. She did offer to have the car brought if I was set on test driving that one. There was no way I wanted to sit there waiting for a car after making that drive. I liked the Forte enough, it appeared to be a very nice vehicle, with good overall reviews, despite the issues with the lights.

I moved forward with the deal after working with the sales manager to get the numbers where I wanted them. I was told that the issues with the head and taillights would be taken care of the next day, and after working with Financing, Denisse assured me that I would have the car delivered to my home the following day. I reluctantly agreed as I was excited to get that car home to surprise my daughter.

The following morning, I was told that the car wasnt ready yet. Then several hours later, I was told by the manager that the car could not be delivered to my residence due to the lack of drivers.

I was not happy, but I understand that it is hard to always have a completely full staff. So, I had my wife drive me back to Fairfield to pick up the vehicle only to find out that the third taillight, the PULSE taillight, the Jeff Wyler signature safety feature, that my salesperson raved about for at least 5 minutes how it has stopped traffic accidents, did not light upon braking. After this discovery I was extremely upset with the overall situation since this was not how this was supposed to happen. I explained to the manager (since Denisse didn't bother to show for delivery of the vehicle) that I was concerned and asked, "how could I know that the car had even had an inspection or service at all if they missed headlights, taillights, and their signature brake light?" This question was asked because not only did the lights not work, but there also wasnt an oil change sticker on the windshield.

That made me start to question everything. He and I came up with an agreement on the spot that he would see to it that these issues were taken care of. He asked me to email him to schedule service.

The following day, I spoke with the manager, and he again stated that he wants to make sure that everything is taken care of. He would have the sales agent come to pick up the vehicle from my house, provide a loaner vehicle for my daughter, and then deliver the vehicle back once the work is complete.

I sent my sales agent the address where the vehicle would be parked not at my home, but closer to the Kia location where I purchased it. Initially, I was told, by Denisse, that the car was going to be picked up on 11/10/23 between 7am and 9am. Then I was told before 1pm. Once 1pm started to approach, I reached out to her to ask the status and was told that it would now be 2:30pm.

At 3:43pm, I received a message from Denisse that she had arrived to pick up the car, but it was not at my house. She was correct. It was not there. It is where I told her it would be in the text message from the previous day.

Now, here we are, almost the new year, and Im being contacted that the title paperwork was never filled out.

The temporary tag has now expired, Ive made payments on the vehicle, and I dont even own it yet!

Ive tried to speak to the manager to get a new temp-tag and was basically given an oh well. I have emailed and explained to the person that does the after service check and havent heard a word. Not even a thank you or a sorry. I would like to be able to speak Mr.

Wyler, a president, or to someone that is in charge and actually gives a damn about the customer. If the staff remains the same, this will not happen at the Fairfield location. I can assure you that much.

I'd have to say that overall, this has completely ruined what should have been a fun, beautiful gift that my wife and I have worked hard on to gift our daughter for her 16th birthday. It has now been 56 days since I purchased the vehicle.

I still do not have the title or license plates. Total clown show.

I inquired about a car on Monday to see if it was available. Salesman Randy Flynn in Batavia assured me the car was still available for purchase, and we agreed to meet on Friday.

Despite multiple attempts to reach Randy during the week to ask questions, I received no response. Then, the day before we were supposed to meet, they raised the car price by 8 thousand dollars! When I responded by email, stating that I was no longer interested, Randy finally replied, but his email was awfully rude. He simply stated that the car had already been sold.

If you visit this dealership, please be very cautious! Be especially wary of Randy Flynn.

We have leased three rogue nissans.
First one was dirty used and a lot of millage on it. Took it back cause of holiday and got a black one..

second one we leased it was used but we liked it. Only problem we went over our quota of miles so he said they would take care of them but that guy went to another dealership. When we told them what he promised they said they would take care of it.after we leased another rogue signed papers they lied and also the other one lied said he didn't say that. So they didn't pay the millage they put it in collection agency.

We had perfect score of keeping all payments on all our bills till they ruined it. We are on fixed income . They all lied it's ashame to do that to us old folks. We called and left a lot of messages even tried jeff wyler and David and they told us they were out of town.

Now we have to go a little farther to get oil changed.

Don't want anything to do with the dealership in fairfield. We just want our money back we paid collection agency.

It was a holiday. We went out to leave the car wasn't even new they got it from Cincinnati had over 2000 miles on it.

Was dirty with markers and sequence on back seat and potato chips in back. We told them we would take it and park it in the garage and be back Monday. We ended up with black one. Second car leased it wasn't new either it had over 2000 miles on it so we liked it.

Then we went over our milage and the dealer said don't worry about it we can take care of that so when we turned that one in he wasn't there any more but we told this dealer they could take care of milage so we signed for a new one which had over 2000 on it then after w we signed for new one they wouldn't pay for the milage like they said they would. They even put it in collection agency. We have always had top rating for our credit until this happened. We called all three dealers where we leased the car they wouldn't return our calls.

Called jeff and David wyler they didn't return our calls. The one dealer lied and said he didn't say it. We will never lease from them again.

They sure killed us ever wanting to get another. We really trusted them.

Well, after I had spent a year being homeless, and had just got back on my feet, when I posted an item for sale online. Was contacted by someone who sent me a certified check from Jeff Wyler automotive.

Turned out the check was fraudulent after I lost almost $2000 in the scam. Contacted the dealership, and the only thing they said was "sorry". No interest in doing anything about it at all, no interest in the info I had, no interest in going after the individual, or helping me recover what I lost. Absolutely appalling.

Have to assume they treat everyone this way.

Now I'm stuck with the lost funds, and has been very difficult because of the loss. I hope they see this, along with everyone else.